Refund policy
Last Updated: August 21, 2026
Citrus Root, operated by Vantage Digital Group LLC (“Citrus Root,” “we,” “us,” or “our”), wants customers to have a clear and accessible process for returns, replacements, and refunds.
This policy applies to eligible purchases made directly through citrusroot.co.
Nothing in this policy limits any consumer right or remedy that cannot legally be excluded or restricted.
1. 90-DAY FIRST SUBSCRIPTION ORDER MONEY-BACK GUARANTEE
We offer a 90-day money-back guarantee on a customer’s first qualifying subscription order.
If you are dissatisfied with your qualifying first subscription order, contact us within 90 days after delivery.
Subject to reasonable verification that your purchase qualifies for the guarantee, we will refund the product purchase price.
The 90-day guarantee:
- Applies to your first qualifying subscription order.
- Applies only to products purchased directly from CitrusRoot.co.
- Allows the qualifying product to have been opened or tried.
- Does not ordinarily include original shipping charges unless the refund results from our error or applicable law requires otherwise.
- May not be used repeatedly by the same customer, household, account, payment method, or materially related person to obtain multiple promotional guarantee refunds.
We may request information reasonably necessary to identify the order and prevent fraudulent or duplicate claims.
Nothing in this voluntary guarantee limits your statutory rights relating to defective, unsafe, materially misdescribed, incorrectly supplied, or otherwise non-conforming goods.
2. STANDARD 30-DAY RETURN POLICY
Orders not covered by the 90-day first subscription order guarantee, including one-time purchases and subsequent subscription renewals, may qualify for return within 30 days after delivery.
For an ordinary change-of-mind return, the item must generally be:
- Unused
- Unopened
- In its original sealed packaging
- Accompanied by valid proof of purchase
Opened or partially consumed dietary supplements are ordinarily not eligible for a change-of-mind return outside the 90-day first subscription order guarantee.
This restriction does not apply where applicable law provides a remedy because the product is defective, unsafe, materially misdescribed, incorrect, damaged, contaminated, or otherwise legally non-conforming.
3. DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If an item arrives damaged, defective, contaminated, materially misdescribed, or different from what you ordered, contact us promptly at:
We may request photographs or other reasonable information necessary to investigate the issue.
Depending on the circumstances and applicable law, we will provide an appropriate replacement, refund, or other required remedy.
4. SUBSCRIPTION RENEWAL ORDERS
Each subscription renewal creates a separate order.
Cancelling a subscription stops future recurring charges but does not automatically cancel an order that was validly charged before the cancellation became effective.
If you contact us promptly after a renewal charge and before the order has entered or completed fulfillment, we will make reasonable efforts to stop the shipment.
If we successfully cancel an unshipped renewal order, we will issue the appropriate refund.
If an order has already shipped, refund eligibility is determined under this Refund Policy and applicable law.
If you believe you were charged after your subscription had already been effectively cancelled, contact us immediately. We will investigate the charge and, where appropriate, provide a reversal or refund.
5. HOW TO REQUEST A RETURN OR REFUND
To request a return, replacement, or refund, contact:
Please provide information reasonably necessary for us to locate and review the order, including:
- Your name
- Your order number or email address associated with the purchase
- The item involved
- The reason for your request
- Photographs where the product was damaged, defective, incorrect, or otherwise affected and photographs would reasonably assist us
We will provide any return authorization or instructions required.
Please do not send merchandise to an address appearing on a package or Website unless we have confirmed that it is the appropriate return address.
6. RETURN SHIPPING
For approved change-of-mind returns, the customer is generally responsible for return shipping unless we state otherwise.
If a return results from our error or from a damaged, defective, incorrect, or otherwise non-conforming product, we will provide the remedy required by applicable law, which may include reasonable return shipping costs.
7. REFUND PROCESSING
Approved refunds will ordinarily be returned to the original payment method used for the purchase.
Once approved, we generally submit the refund to the applicable payment processor promptly.
Your bank or financial institution may require additional time to display the credit.
Please allow approximately 5–10 business days after processing for the refund to appear, although actual timing is controlled by your payment provider or financial institution.
We will not intentionally substitute store credit for a monetary refund where applicable law requires a monetary refund.
8. SHIPPING CHARGES
Original shipping charges are generally non-refundable for ordinary change-of-mind returns.
Shipping charges will be refunded where required by applicable law, including where an entire unshipped order must be refunded because we cannot ship it as required or where a refund results from our error and applicable law requires reimbursement.
9. EXCHANGES AND REPLACEMENTS
Where appropriate, we may replace damaged, defective, or incorrectly supplied products.
Contact us as soon as reasonably possible after discovering the issue.
A replacement or exchange does not limit any statutory right that may entitle you to another remedy.
10. REFUSED, UNCLAIMED OR INCORRECTLY ADDRESSED SHIPMENTS
If a shipment is returned because of a customer-provided incorrect address, refusal of delivery, or failure to collect the parcel, additional shipping charges or reasonable deductions may apply where permitted by law.
We will not impose fees or deductions where the delivery failure resulted from our error or where applicable law prohibits them.
11. FRAUDULENT OR ABUSIVE RETURN ACTIVITY
We reserve the right to investigate suspected fraud, duplicate guarantee claims, fabricated non-delivery claims, altered evidence, abuse of promotional guarantees, or similar conduct.
We may refuse benefits provided solely under a voluntary promotional guarantee where we have reasonable evidence of abuse.
This section does not restrict legitimate consumer rights, cardholder rights, or statutory remedies.
12. PAYMENT DISPUTES AND CHARGEBACKS
If you believe a charge is incorrect, duplicated, unauthorized, or inconsistent with a cancellation request, please contact us at:
We want an opportunity to investigate and resolve legitimate billing concerns promptly.
Nothing in this Refund Policy requires you to waive, surrender, or refrain from exercising any legal right you may have with your bank, card issuer, payment provider, regulator, or other authority.
If a payment dispute is filed, we may truthfully provide relevant transaction, subscription-consent, shipping, delivery, communication, refund, and cancellation records to payment processors, banks, card networks, and other parties involved in reviewing the dispute.
13. INTERNATIONAL CUSTOMERS AND STATUTORY RIGHTS
Customers in certain jurisdictions may have mandatory rights that exceed this voluntary policy, including rights concerning:
- Faulty goods
- Misdescribed goods
- Distance contracts
- Cooling-off periods
- Refunds
- Replacement
- Shipping
- Consumer guarantees
Nothing in this policy excludes rights that cannot legally be excluded.
Where this policy conflicts with mandatory consumer law applicable to your purchase, the mandatory law controls.
14. CHANGES TO THIS POLICY
We may update this policy prospectively from time to time.
Changes will not retroactively remove statutory rights or a voluntary guarantee that already applies to an existing order unless permitted by applicable law.
15. CONTACT
Citrus Root
Operated by Vantage Digital Group LLC
1309 Coffeen Ave, STE 19251
Sheridan, WY 82801
United States
Email: info@citrusroot.co
Website: https://citrusroot.co