Refund policy
REFUND POLICY
Last Updated: May 27, 2026
At CitrusRoot, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines your rights and our obligations with respect to returns, refunds, and exchanges. By placing an order on our website, you agree to the terms of this policy.
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1. 90-DAY MONEY-BACK GUARANTEE
We stand behind our products with a 90-day money-back guarantee on your first subscription order. If you are not satisfied for any reason, contact us within 90 days of receiving your order and we will issue a full refund of the product price — no questions asked.
- Applies to first-time subscription orders only.
- Applies only to products purchased directly from https://citrusroot.co.
- Original shipping fees are non-refundable unless the return is due to our error.
- Once you have claimed a refund under this guarantee, future purchases are subject to our standard return policy below.
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2. STANDARD RETURN & REFUND POLICY
For orders not covered by the 90-day guarantee (including subscription renewals and one-time purchases), we accept refund requests within 30 days of delivery under the following conditions.
ELIGIBLE FOR RETURN / REFUND:
- Items that are unused and in their original, sealed packaging
- Items that arrived damaged, defective, or incorrect due to our error
NOT ELIGIBLE FOR RETURN / REFUND:
- Opened or partially used supplements
- Items returned more than 30 days after delivery
- Items without valid proof of purchase (order number or receipt)
- Final sale or clearance items
- Gift cards
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3. HOW TO INITIATE A RETURN OR REFUND
Contact our support team at info@citrusroot.co with:
- Your order number
- Your reason for the return or refund request
- Photos of the item if it is damaged or incorrect
We will respond with return authorization and instructions. Please do not send any item back before receiving authorization — unauthorized returns may not be accepted or refunded.
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4. REFUND PROCESSING
Once we receive and inspect your returned item, we will notify you by email. If your return is approved, a refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
If you have not received your refund after 10 business days, please first check your bank account or contact your card issuer, then reach out to us if the issue remains unresolved.
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5. EXCHANGES
We replace items only if they arrive defective, damaged, or incorrect. To request an exchange, email us at info@citrusroot.co within 7 days of receiving your order and include a description and photos of the issue. We will arrange a replacement or refund at our discretion.
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6. SUBSCRIPTION ORDERS
Each subscription renewal is treated as a separate order. Refunds for renewals are subject to our standard 30-day return policy above, unless it is your first subscription order (covered by the 90-day guarantee). Cancelling your subscription stops future billing but does not automatically generate a refund for any charge already processed and shipped.
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7. INTERNATIONAL ORDERS
Customers outside the United States are responsible for return shipping costs unless the item is defective or was sent in error. Import duties, customs fees, and taxes paid on delivery are non-refundable. If a package is returned to us due to customer refusal or an incorrect address provided by the customer, a restocking fee may apply and original shipping costs will not be refunded.
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8. DISPUTES AND CHARGEBACKS
Before filing a chargeback or payment dispute with your bank or card issuer, please contact our support team at info@citrusroot.co to allow us to resolve the issue directly. We are committed to resolving all concerns promptly and in compliance with Shopify Payments, PayPal, Stripe, and applicable card network policies. Chargebacks filed without first contacting us may result in account suspension.
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9. CONSUMER RIGHTS — INTERNATIONAL
Nothing in this policy is intended to limit statutory rights you hold under applicable consumer protection law in your jurisdiction. Customers in the EU/EEA, UK, Australia, Canada, and New Zealand may have additional rights that we are required to honour under local law. Please contact us if you have questions about your specific rights.
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10. CHANGES TO THIS POLICY
We reserve the right to update this Refund Policy at any time. The updated version will be posted on this page with a revised date.
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CONTACT
Email: info@citrusroot.co
Website: https://citrusroot.co
Business: Vantage Digital Group LLC