Shipping policy
Last Updated: August 21, 2026
This Shipping Policy applies to purchases made from Citrus Root through citrusroot.co. Citrus Root is operated by Vantage Digital Group LLC (“Citrus Root,” “we,” “us,” or “our”).
We aim to provide clear shipping expectations, reliable tracking information, and reasonable assistance if a shipment is delayed, lost, damaged, or otherwise affected.
1. ORDER PROCESSING
Orders are generally processed within 1–2 business days after successful payment confirmation, Monday through Friday, excluding applicable public holidays.
Orders placed on weekends or public holidays generally begin processing on the next business day.
After your order is placed, we will send an order confirmation to the email address provided at checkout. Once your shipment has been dispatched, we will send a shipping confirmation containing available tracking information.
Processing time is separate from carrier transit time.
2. SHIPPING RATES
Unless a different rate or promotion is clearly displayed at checkout:
- Standard Shipping: $3.99 USD per order
- Free Shipping: Available on qualifying orders totaling $80.00 USD or more
The shipping charge applicable to your order will be displayed before you complete your purchase.
Promotional shipping rates may occasionally apply and will be disclosed at checkout.
3. ESTIMATED DELIVERY TIMEFRAMES
Following dispatch, estimated delivery timeframes are generally:
- United States: 7–12 business days
- Canada: 7–12 business days
- United Kingdom: 7–12 business days
- European Union / EEA: 7–12 business days
- Australia: 7–12 business days
- New Zealand: 7–12 business days
- Other supported international destinations: Generally 7–14 business days
These delivery timeframes are estimates and are not guarantees.
Actual delivery times may be affected by customs processing, local courier capacity, public holidays, weather, transportation disruptions, remote-location delivery, address issues, government action, or other circumstances outside our reasonable control.
Nothing in this policy limits any rights you may have under applicable law concerning significantly delayed or undelivered merchandise.
4. SHIPPING DELAYS
We make shipping estimates based on information reasonably available to us at the time an order is placed.
If we become aware that an order cannot be shipped within a timeframe represented to you at the time of purchase, we will provide any notice, revised shipping estimate, cancellation opportunity, or refund required by applicable law.
Where applicable, you may be given the opportunity to accept a revised shipment date or cancel an unshipped order.
Nothing in this policy permits Citrus Root to retain payment for merchandise where applicable law requires cancellation and refund because of an unaccepted shipping delay.
5. SHIPPING CARRIERS AND FULFILLMENT
We use tracked domestic and international logistics providers, postal operators, fulfillment facilities, and last-mile delivery companies.
The carrier responsible for final delivery may differ from the carrier that initially receives your shipment.
Orders may move through multiple distribution or logistics facilities before reaching their final destination.
The location from which an order is dispatched or routed is not necessarily the location where the product was manufactured, formulated, sourced, bottled, or packaged.
6. TRACKING
When tracking is available, we will provide a tracking number or tracking link after dispatch.
Please allow approximately 24–48 hours after receiving your shipping confirmation for tracking events to begin appearing in the carrier’s system.
For international shipments, tracking may occasionally pause while a package moves between carriers, undergoes customs processing, enters the destination country, or transfers to a local delivery provider.
A temporary gap in tracking does not necessarily mean that a shipment has been lost.
7. SHIPPING ADDRESS
Customers are responsible for providing an accurate and sufficiently complete delivery address at checkout.
If you discover an error in your shipping address after placing your order, contact us as soon as possible at:
We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee modifications after an order has entered fulfillment or carrier processing.
If an address error was caused by Citrus Root, we will provide an appropriate remedy as required by applicable law.
8. INTERNATIONAL ORDERS, CUSTOMS, DUTIES AND TAXES
International orders may be subject to customs inspections, import restrictions, import duties, taxes, brokerage charges, or other fees imposed by the destination country.
Unless expressly stated otherwise at checkout, customer-assessed import duties, taxes, customs charges, and similar government fees are the responsibility of the recipient to the extent permitted by applicable law.
Citrus Root does not intentionally falsify merchandise descriptions, declared values, country-of-origin information, or other customs documentation.
Product availability on our Website does not constitute a representation that a product is approved, registered, or legally available for every possible use in every jurisdiction.
We reserve the right to decline or cancel orders to destinations where we reasonably believe shipment or sale would violate applicable law or carrier restrictions.
Nothing in this section transfers to a customer any legal compliance obligation that applicable law places on Citrus Root.
9. UNDELIVERABLE OR RETURNED PACKAGES
A shipment may be returned because of an incomplete or incorrect customer-provided address, failure to collect a package, refusal of delivery, inability of the carrier to access the delivery location, or another delivery issue.
If a package is returned to us, please contact customer support.
Depending on the circumstances and applicable law, we may offer:
- Reshipment
- A refund
- Store credit, if voluntarily accepted by the customer
- Another appropriate resolution
Additional shipping charges may apply to reshipment where the failed delivery resulted from inaccurate customer-provided information or customer refusal, except where prohibited by law.
Any restocking deduction will only be applied where reasonable, disclosed, and permitted by applicable law.
10. LOST PACKAGES
If tracking has not updated for an unusual period or your order appears to have been lost, contact us at:
We may open an investigation with the applicable carrier.
Where a shipment is confirmed lost before delivery, we will provide an appropriate replacement, refund, or other remedy according to the circumstances and applicable law.
11. PACKAGES MARKED DELIVERED
If tracking shows that your package has been delivered but you cannot locate it, we recommend:
- Checking the delivery location carefully.
- Checking with household members, neighbours, reception desks, mailrooms, or building management.
- Allowing up to two additional business days where carriers occasionally scan items shortly before final delivery.
- Contacting the carrier directly using your tracking number.
- Contacting Citrus Root so that we can assist with an investigation.
Carrier delivery confirmation may constitute evidence of delivery, but it does not eliminate any non-waivable rights you may have under applicable law.
We may request reasonable information to investigate a claimed non-delivery before issuing a replacement or refund.
12. DAMAGED, DEFECTIVE OR INCORRECT SHIPMENTS
If your order arrives damaged, defective, materially misdescribed, or different from the item you ordered, contact us promptly at:
Please include your order number and, where reasonably possible, photographs of the item and shipping packaging.
We will provide an appropriate replacement, refund, or other remedy consistent with our Refund Policy and applicable consumer law.
13. SUBSCRIPTION SHIPMENTS
Subscription orders are processed according to the billing and shipment schedule associated with the subscription selected or later modified by the customer.
Cancellation of a subscription stops future renewal orders as described in our Subscription & Cancellation Policy.
An order that was already billed before cancellation may already have entered fulfillment. Please contact us promptly if you wish to attempt to stop an already-created shipment.
14. EVENTS OUTSIDE OUR REASONABLE CONTROL
To the extent permitted by law, Citrus Root is not responsible for delays caused solely by events outside our reasonable control.
However, this provision does not eliminate any statutory obligation we may have to notify you of significant delays, offer cancellation, issue refunds, or provide other mandatory remedies.
15. STATUTORY RIGHTS
Nothing in this Shipping Policy excludes, restricts, or modifies a consumer right or remedy that cannot legally be excluded, restricted, or modified.
16. CONTACT
Citrus Root
Operated by Vantage Digital Group LLC
1309 Coffeen Ave, STE 19251
Sheridan, WY 82801
United States
Email: info@citrusroot.co
Website: https://citrusroot.co