Terms of service
TERMS OF SERVICE
Last Updated: May 27, 2026
IMPORTANT – PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS OF SERVICE ("TERMS" OR "AGREEMENT") BEFORE ACCESSING, USING, OR PLACING AN ORDER THROUGH OUR WEBSITE. BY USING THE SITE OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY.
Your use of https://citrusroot.co, including any sub-domains, affiliated pages, and mobile applications (collectively, the "Website"), owned and operated by Vantage Digital Group LLC ("CitrusRoot," "we," "our," "us"), is governed by the terms and conditions set forth below. If you do not agree to these Terms, you are not authorized to use the Website.
We reserve the right to update these Terms at any time. Changes take effect upon posting to the Website. YOUR CONTINUED USE OF THE WEBSITE AFTER CHANGES ARE POSTED CONSTITUTES BINDING ACCEPTANCE OF THOSE CHANGES.
---
1. ELIGIBILITY
By using the Website, you represent that: (a) you are at least 18 years of age or the age of majority in your jurisdiction; (b) you have the legal capacity to enter into a binding contract; and (c) you have read and agree to these Terms.
---
2. PRIVACY POLICY
Our Privacy Policy, available at https://citrusroot.co/policies/privacy-policy, is incorporated into these Terms by reference and governs our collection, use, and disclosure of your personal information.
---
3. GENERAL CONDUCT AND PROHIBITED USES
All content on our Website is protected by copyright, trademark, and other intellectual property laws. You agree not to:
- Use the Website for any unlawful or unauthorized purpose
- Hack, attack, or interfere with the Website's security or operation
- Post or transmit abusive, defamatory, obscene, or harmful content
- Infringe upon our intellectual property rights or the rights of others
- Harass, intimidate, or discriminate against any person
- Submit false or misleading information
- Upload viruses or malicious code
- Collect personal information of others without consent
- Resell, redistribute, or export our products outside authorized channels
CitrusRoot reserves the right to terminate your access to the Website at any time for breach of these Terms or any other reason at our sole discretion.
---
4. PRODUCTS FOR PERSONAL USE ONLY
Products purchased from CitrusRoot are for your personal, non-commercial use only. You agree not to resell, redistribute, modify, or export any product purchased from our Website. We reserve the right to refuse or limit orders that appear to be placed by resellers or distributors.
---
5. NO MEDICAL ADVICE; REGULATORY DISCLAIMER
The content on this Website is provided for general informational purposes only and does not constitute medical advice. Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.
These statements have not been evaluated by the U.S. Food and Drug Administration (FDA), the UK Medicines and Healthcare products Regulatory Agency (MHRA), the Australian Therapeutic Goods Administration (TGA), Health Canada, or any equivalent regulatory authority in countries we serve.
You should consult a qualified healthcare provider before using any supplement, particularly if you are pregnant, nursing, taking prescription medication, or have a pre-existing medical condition. Individual results may vary. We make no guarantee that you will achieve any particular health or wellness outcome.
---
6. PRICING AND PRODUCT DESCRIPTIONS
All prices and product descriptions are subject to change without notice. We reserve the right to correct typographical errors, inaccuracies, or omissions and to cancel orders where pricing or description errors exist. Product images are as accurate as reasonably possible; however, we cannot guarantee that your device's display will accurately represent colors or appearance.
---
7. PAYMENT
By submitting payment information, you represent that: (i) you are fully authorized to use the payment method provided; (ii) all payment information is accurate and complete; (iii) you are responsible for any bank or card fees; and (iv) sufficient funds are available. We are not responsible for fees charged by your financial institution.
We and our payment processors may receive updated card information from your issuer when your card is renewed or replaced, which we may use to update your payment details for future charges.
---
8. SUBSCRIPTIONS AND RECURRING BILLING
By enrolling in a subscription, you authorize us to charge your selected payment method on the recurring schedule disclosed at checkout, until you cancel. Subscription details — including product, price, billing frequency, and renewal terms — are clearly presented before you complete your order.
- Subscriptions renew automatically at the stated frequency until cancelled.
- You may cancel at any time through your account portal or by contacting us at info@citrusroot.co at least 48 hours before your next billing date.
- If a payment fails, we may retry the charge and/or suspend your subscription until updated payment information is provided.
- We will notify you in advance of any material change to your subscription price.
Please also review our Subscription & Cancellation Policy at https://citrusroot.co/policies/subscription-policy for full details.
---
9. ORDER PLACEMENT AND ACCEPTANCE
An order confirmation does not constitute our acceptance of your order. We reserve the right to accept or decline any order for any reason, including stock unavailability or suspected fraud. If we decline your order, you will receive a full refund to your original payment method.
---
10. SHIPPING
You are responsible for providing an accurate, complete shipping address at checkout. CitrusRoot is not responsible for delays or failed deliveries resulting from incorrect address information. If you need to modify or cancel an order after placement, contact us at info@citrusroot.co immediately. We cannot guarantee changes once an order has begun processing.
---
11. DELIVERY CONFIRMATION
Delivery confirmation provided by the carrier constitutes sufficient proof of delivery, even in the absence of a signature. Risk of loss passes to the customer upon delivery.
---
12. MONEY-BACK GUARANTEE
CitrusRoot offers a 90-day money-back guarantee on your first subscription order. If you are not satisfied within 90 days of receiving your order, contact us at info@citrusroot.co to request a full refund of the product price. This guarantee applies only to products purchased directly from https://citrusroot.co. Shipping fees are non-refundable unless the return is due to our error. Once a refund is claimed under this guarantee, future orders are subject to our standard return policy.
---
13. RETURNS AND REFUNDS
Please refer to our Refund Policy at https://citrusroot.co/policies/refund-policy for full details on eligibility, process, and timelines.
---
14. INTELLECTUAL PROPERTY
All Website content — including text, graphics, logos, images, product descriptions, and software — is owned by or licensed to Vantage Digital Group LLC and protected by applicable intellectual property laws in the United States and internationally. You may not copy, reproduce, distribute, modify, or create derivative works from any Website content without our prior written consent.
---
15. DISCLAIMER OF WARRANTIES
THE WEBSITE AND ALL PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CITRUSROOT DOES NOT WARRANT THAT THE WEBSITE WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
---
16. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CITRUSROOT, VANTAGE DIGITAL GROUP LLC, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE WEBSITE OR OUR PRODUCTS, REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT WE ARE FOUND LIABLE UNDER ANY THEORY, OUR TOTAL LIABILITY SHALL NOT EXCEED USD $500.00.
Note: Some jurisdictions (including certain EU member states, the UK, Australia, Canada, and New Zealand) do not permit the exclusion or limitation of certain warranties or liability. In such jurisdictions, our liability is limited to the fullest extent permitted by applicable law.
---
17. DISPUTE RESOLUTION
For US-based customers: Any dispute or claim arising from or relating to these Terms, our Privacy Policy, our products, or our marketing practices shall be submitted to binding, confidential arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. You may opt out of arbitration by emailing info@citrusroot.co within 30 days of your first purchase, stating your name, order details, and intent to opt out.
For customers outside the United States: You may bring claims in the courts of your country of residence to the extent required by applicable consumer protection law. These Terms do not limit rights you have under applicable local law.
---
18. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless CitrusRoot, Vantage Digital Group LLC, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including reasonable attorneys' fees) arising from: (a) your breach of these Terms; (b) your violation of any applicable law; or (c) your violation of any third party's rights.
---
19. GOVERNING LAW
For US customers, these Terms are governed by applicable US law without regard to conflict-of-law principles. For international customers, applicable consumer protection laws of your country of residence may also apply.
---
20. SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
---
21. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and Subscription & Cancellation Policy, constitute the entire agreement between you and CitrusRoot with respect to the Website and our Services.
---
22. CONTACT
Email: info@citrusroot.co
Website: https://citrusroot.co
Business: Vantage Digital Group LLC