Terms of service

TERMS OF SERVICE

Last Updated: September 19, 2026

These Terms of Service and Conditions of Sale ("Terms") govern access to and use of citrusroot.co and purchases from Citrus Root.

Citrus Root is operated by Vantage Digital Group LLC, a Wyoming limited liability company ("Citrus Root," "we," "us," or "our").

Please read these Terms carefully.

By accessing the Website, creating an account, or purchasing from us, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms limits any right or remedy that applicable law prohibits us from waiving, excluding, or limiting.

  1. ELIGIBILITY

You must be at least 18 years old or the age of legal majority in your jurisdiction and have legal capacity to enter into a binding contract.

Our products and Website are intended for adults.

  1. ADDITIONAL POLICIES

The following Citrus Root policies form part of these Terms:

Privacy Policy Shipping Policy Refund & Return Policy Subscription & Cancellation Policy

Where a policy specifically governs a particular subject, that policy applies together with these Terms.

  1. DIETARY SUPPLEMENTS

Citrus Root products are dietary supplements and are not prescription drugs.

You should carefully read and follow all directions, ingredient disclosures, serving instructions, and warnings appearing on the applicable product label.

Unless specifically and lawfully stated otherwise, dietary supplements are not intended to substitute for a varied diet, appropriate medical care, or prescribed medical treatment.

  1. NO MEDICAL ADVICE

Content made available through our Website, advertising, emails, social media, customer-support communications, product materials, testimonials, reviews, or other channels is provided for general informational and commercial purposes only.

It does not constitute individualized medical advice, medical diagnosis, medical treatment, or a substitute for professional healthcare.

You should seek advice from an appropriately qualified healthcare professional concerning medical questions specific to you.

  1. MEDICATION WARNING

Do not stop, reduce, replace, delay, begin, or materially change prescription medication or medically recommended treatment solely because of information appearing on our Website, advertising, testimonials, reviews, emails, product materials, or customer communications.

If you take prescription medication, have a medical condition, are pregnant or breastfeeding, have known allergies, or are preparing for medical treatment or surgery, consult an appropriately qualified healthcare professional before using a dietary supplement where medically appropriate.

No statement made by Citrus Root should reasonably be interpreted as an instruction to discontinue prescribed medication.

  1. PRODUCT USE AND SAFETY

Products should be used only as directed on their labels.

Do not knowingly exceed the labeled serving unless directed by an appropriately qualified healthcare professional.

Keep dietary supplements away from children unless a particular product is specifically labeled and intended for use by children.

If you experience a suspected allergic reaction, unexpected adverse reaction, or other serious health concern following use of a product, discontinue use and seek appropriate medical assistance.

Customers are encouraged to report suspected adverse reactions to:

info@citrusroot.co

We may request information reasonably necessary to investigate a safety complaint, maintain required records, and satisfy applicable regulatory or adverse-event reporting obligations.

  1. ALLERGIES AND INGREDIENTS

Always review the current ingredient list and product label before consuming a product.

Formulas, ingredient suppliers, packaging, or other product details may occasionally change where legally permitted.

Individuals with known allergies or sensitivities should verify the current label and seek appropriate professional advice before use.

Nothing in these Terms eliminates our obligation to provide legally required ingredient, allergen, or safety disclosures.

  1. FDA DIETARY SUPPLEMENT DISCLAIMER

Where required for applicable dietary-supplement structure/function claims:

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

The presence of this disclaimer does not mean that every possible advertising statement would otherwise be permissible.

Citrus Root remains responsible for ensuring that claims it makes comply with applicable law.

  1. INTERNATIONAL REGULATORY STATUS

Rules applying to dietary supplements, foods, complementary medicines, advertising, labeling, and health claims differ by jurisdiction.

The fact that our Website can be accessed from a particular jurisdiction does not mean that every Citrus Root product has been approved, licensed, registered, or authorized by every health authority in that jurisdiction.

We may limit product availability or shipment by territory where appropriate.

Nothing in these Terms is intended to avoid any registration, labeling, licensing, consumer-protection, or other legal requirement that applies to Citrus Root.

  1. INDIVIDUAL RESULTS

Individual responses to dietary supplements may vary.

Unless a specific guarantee is separately and lawfully made in writing, Citrus Root does not guarantee:

A particular laboratory result A particular health outcome A particular timeframe Prevention of disease Treatment of disease Cure of disease Any identical result to that reported by another customer

  1. TESTIMONIALS, REVIEWS AND ENDORSEMENTS

Testimonials and reviews describe the experiences or opinions of the persons providing them.

Individual experiences may vary, and a testimonial does not establish that every customer will experience the same result.

Citrus Root does not intend to publish fabricated reviews or knowingly represent compensated or incentivized endorsements as independent where disclosure is legally required.

Where an endorsement has a material relationship with Citrus Root that requires disclosure, we may provide an appropriate disclosure.

Nothing in a testimonial, review, or endorsement overrides the medical, regulatory, or product-use provisions of these Terms.

  1. PRODUCT INFORMATION

We make reasonable efforts to provide accurate information concerning ingredients, product quantity, pricing, subscription terms, photographs, product descriptions, serving information, and other material product information.

Minor packaging or visual presentation may change from time to time.

We reserve the right to correct genuine typographical, technical, pricing, or factual errors.

A correction does not permit us to impose an undisclosed recurring charge or deprive a customer of a non-waivable legal right.

  1. ORIGIN, SOURCING, MANUFACTURING AND FULFILLMENT

Any representation concerning where a product is manufactured, processed, formulated, bottled, packaged, sourced, or fulfilled is intended to mean only what the particular representation expressly states.

Ingredients, packaging materials, manufacturing, bottling, warehousing, and fulfillment may occur in different locations.

The location from which an order is shipped is not necessarily the place where the product was manufactured, formulated, bottled, or where its ingredients originated.

We do not intend to make an unqualified country-of-origin claim unless we have a reasonable basis for doing so under applicable law.

  1. PRICING

Prices may change prospectively.

Applicable taxes, shipping charges, discounts, promotional pricing, and recurring subscription charges will be displayed or disclosed as required before purchase.

We may correct genuine and obvious pricing errors before fulfillment.

If a paid order is cancelled because of our pricing error, the amount charged for the cancelled order will be refunded.

  1. PAYMENT

By submitting a payment method, you represent that you are authorized to use it.

Payments may be processed by Shopify, Shopify Payments, Stripe, PayPal, card networks, financial institutions, or other payment providers made available through checkout.

You are responsible for fees independently imposed by your own financial institution.

We may use fraud-prevention systems and may refuse or cancel transactions reasonably suspected of fraud, unauthorized payment activity, or abuse.

  1. SUBSCRIPTIONS AND RECURRING PAYMENTS

Certain products may be offered through optional recurring subscription plans.

Before subscription enrollment, material recurring terms are disclosed as required, including the applicable price and billing frequency.

By completing a subscription purchase after those disclosures are presented, you expressly authorize recurring charges until cancellation.

Subscriptions may be cancelled as described in our Subscription & Cancellation Policy.

We do not require customers who subscribed online to telephone us merely to cancel an online subscription.

Subscription Policy:

https://citrusroot.co/policies/subscription-policy

  1. SMS/MMS MOBILE MESSAGE MARKETING PROGRAM

We, Citrus Root, are offering an SMS/MMS mobile messaging program (the "Program"), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and our Privacy Policy (the "Agreement"). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration. Through the Program, you will receive recurring automated marketing and promotional text messages, which may include cart reminders, promotional offers, and product recommendations, and, if you reply, conversational responses to your messages. The Program uses artificial intelligence ("AI") technology to generate personalized messages, product recommendations, and conversational responses. Some or all messages you receive through the Program may be composed, in whole or in part, by AI systems rather than human agents.

AI-Powered Messaging. Messages you receive through the Program may be generated using artificial intelligence and machine learning technology. This means that some messages, including product recommendations, promotional offers, and conversational responses, are created by AI systems rather than written by a human. You acknowledge and agree that:

(a) AI-generated messages may contain inaccuracies. While we strive to provide helpful and accurate information, AI-generated messages may include errors regarding product details, pricing, availability, promotions, or other information. You should independently verify any product information, pricing, or promotional offers before making a purchase decision.

(b) AI responses are not professional advice. AI-generated messages do not constitute professional, legal, medical, financial, or other expert advice.

(c) Your conversations may be processed by AI. When you reply to messages or engage in conversations through the Program, your responses may be processed by AI systems to generate relevant replies. Your message content, purchase history, and browsing activity may be used by AI systems to personalize your experience.

(d) You may request human assistance. If at any time you prefer to interact with a human representative rather than an AI system, you may request human assistance by contacting us at info@citrusroot.co.

By participating in the Program, you agree to receive recurring automated marketing mobile messages, including AI-generated content, personalized product recommendations, and conversational AI responses, at the phone number associated with your opt-in. You understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer and/or AI-generated content, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system ("ATDS" or "autodialer"). You specifically consent to receiving messages where the content is generated, in whole or in part, by artificial intelligence systems.

Opting Out. You can cancel the SMS service at any time by texting "STOP" to any mobile text message from Us. After you send "STOP", you may receive a confirmation text, and you will no longer receive messages from us. If you wish to rejoin the Program, you can opt in again at any time through the methods we offer. You may also opt out by replying with another standard opt-out keyword, such as UNSUBSCRIBE, CANCEL, END, or QUIT.

Help and Support. If you are experiencing issues with the messaging program, reply with the keyword HELP for assistance, or contact us directly at info@citrusroot.co.

Carrier Disclaimer. Carriers are not liable for delayed or undelivered messages.

Rates and Message Frequency. Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. You acknowledge that consent is not a condition to purchase. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with us. If you have any questions about your text plan or data plan, please contact your wireless provider.

Privacy. If you have any questions regarding privacy, or how we collect and handle your information, please read our Privacy Policy, available at https://citrusroot.co/policies/privacy-policy.

Data Use for AI Personalization. To provide you with personalized messages and recommendations through the Program, we may use information including your purchase history, browsing activity, product preferences, and prior message interactions. This information may be processed by AI systems, including third-party AI service providers, to generate relevant and personalized communications. We do not sell your personal information to third parties. Our AI service providers are contractually prohibited from using your personal information to train their general-purpose AI models.

You must have a wireless device of your own, be capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text-messaging instructions.

You may not use or engage with the platform if you are under thirteen (13) years of age. If you use or engage with the platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent's or legal guardian's permission to do so. By using or engaging with the platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent's or legal guardian's permission to use or engage with the platform, or are of adult age in your jurisdiction. By using or engaging with the platform, you also acknowledge and agree that you are permitted by your jurisdiction's Applicable Law to use and/or engage with the Platform.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO: (A) INACCURACIES, ERRORS, OR OMISSIONS IN AI-GENERATED MESSAGES, INCLUDING INCORRECT PRODUCT INFORMATION, PRICING, OR AVAILABILITY; (B) ANY DECISION YOU MAKE BASED ON AI-GENERATED CONTENT; (C) ANY PRODUCT RECOMMENDATION GENERATED BY AI SYSTEMS; OR (D) THE PERFORMANCE, RELIABILITY, OR AVAILABILITY OF AI FEATURES. THE PROGRAM AND ALL AI-GENERATED CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates, or improvements of the program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. We will post any updates to this Agreement. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the program after any such changes, you accept this Agreement, as modified.

For any questions, reply HELP to any message from us, or contact us at info@citrusroot.co for more information about the Program.

  1. ORDER ACCEPTANCE

An automated order confirmation acknowledges that we received your order but does not necessarily constitute final acceptance.

We may refuse or cancel an order for legitimate reasons including:

Suspected fraud Pricing error Inventory limitations Inability to fulfill Legal restrictions Shipping restrictions Suspected unauthorized resale activity

Where a paid order is cancelled rather than fulfilled, we will provide the refund required by applicable law.

  1. SHIPPING

Shipping is governed by our Shipping Policy.

Customers are responsible for providing accurate delivery information.

Where we cannot ship within a promised timeframe, we will provide any delay notice, cancellation opportunity, or refund required by applicable law.

  1. RISK OF LOSS AND DELIVERY

To the extent permitted by applicable law, risk of physical loss transfers following legally effective delivery to the customer or the customer's authorized recipient.

Carrier tracking may constitute evidence of delivery, but it does not eliminate any mandatory consumer protection applicable to a genuinely undelivered item.

  1. RETURNS AND REFUNDS

Returns, replacements, refunds, and our voluntary money-back guarantee are governed by our Refund & Return Policy.

Our voluntary guarantees supplement rather than eliminate statutory consumer rights.

  1. PROMOTIONS

Promotional discounts may have expiration dates, apply only to particular products, be limited to a particular number of uses, exclude certain combinations, or contain other disclosed restrictions.

We may cancel or correct promotions affected by genuine technical errors, fraud, or abuse, subject to applicable law.

  1. PERSONAL USE AND RESALE

Unless approved by us in writing, products sold through our consumer Website are intended for personal or household use.

You may not purchase products for unauthorized commercial resale, marketplace diversion, relabeling, or redistribution.

We may limit quantities or decline orders reasonably believed to be intended for unauthorized resale.

  1. OUR INTELLECTUAL PROPERTY

Except where identified as belonging to another party, the Website and its protectable content, including trademarks, branding, photographs, graphics, text, page designs, videos, product descriptions, and software, are owned by or licensed to Vantage Digital Group LLC.

Nothing in these Terms transfers ownership of our intellectual property to you.

Without authorization, you may not reproduce, scrape, republish, commercially exploit, modify, distribute, or falsely claim ownership of protected Citrus Root content.

  1. THIRD-PARTY, WHITE-LABEL, LICENSED AND SUPPLIER-PROVIDED MATERIAL

Certain Website content, packaging, labels, product designs, graphic elements, templates, photographs, written material, or other assets may be created, supplied, adapted, or licensed by third parties.

These third parties may include manufacturers, white-label suppliers, packaging suppliers, designers, agencies, contractors, photographers, licensors, stock-content providers, and software providers.

Our use of third-party or supplier-provided materials does not constitute a representation that Citrus Root personally created every underlying component.

We seek to use such materials only where we reasonably believe we own, license, or otherwise possess sufficient rights to use them.

Citrus Root may rely in good faith on representations, warranties, licenses, assignments, permissions, or assurances supplied by manufacturers, white-label partners, designers, contractors, licensors, or other suppliers concerning the originality or permitted use of such materials.

If we receive credible information that any material supplied to us may infringe another person's copyright, trademark, design right, trade dress, or other intellectual-property right, we reserve the right to investigate and to remove, suspend, replace, modify, or discontinue use of the disputed material while the matter is reviewed.

Our investigation, removal, replacement, or modification of disputed material does not constitute an admission of infringement or wrongdoing.

Nothing in these Terms limits the legal rights of a legitimate intellectual-property owner.

  1. INTELLECTUAL PROPERTY COMPLAINTS

If you believe content, packaging, artwork, branding, or other material used by Citrus Root infringes an intellectual-property right you own or are authorized to enforce, please contact:

info@citrusroot.co

Your notice should include, where reasonably applicable:

Identification of the copyright, trademark, design, trade dress, or other right claimed Identification of the material you believe infringes that right Sufficient information for us to locate the disputed material Your name and contact information An explanation of your ownership or authorization to act for the owner The basis of the infringement claim Copies, registration numbers, links, or other supporting information where available A good-faith statement that you believe the disputed use is unauthorized Confirmation that the information you provided is accurate

We may request additional information reasonably necessary to investigate the complaint.

We reserve the right to take reasonable interim action while investigating an intellectual-property claim.

  1. USER-GENERATED CONTENT AND REVIEWS

If you voluntarily submit a review, photograph, video, testimonial, or other content for publication, you represent that you own the content or have permission to submit it and that it does not knowingly infringe another person's rights.

Where the content describes your experience with a Citrus Root product, you represent that it reflects your genuine experience.

You grant Vantage Digital Group LLC a worldwide, non-exclusive, royalty-free license to host, reproduce, display, publish, adapt for formatting, and use submitted content in connection with our Website, business, and advertising, subject to applicable law.

We may moderate content for spam, personal information, profanity, unlawful material, unsupported medical instructions, irrelevance, infringement, or other legitimate moderation reasons.

We do not require a review to be positive merely to be eligible for publication.

  1. PROHIBITED WEBSITE USE

You may not use our Website to:

Violate applicable law Commit fraud Compromise Website security Introduce malware Impersonate another person Unlawfully harvest personal information Interfere with checkout or payment systems Manipulate reviews Infringe intellectual property Conduct unauthorized commercial scraping Interfere with another person's use of the Website

  1. THIRD-PARTY SERVICES

The Website may integrate services provided by Shopify, payment providers, delivery providers, review platforms, analytics providers, social-media platforms, and other third parties.

We do not control all third-party services and are not responsible for independent third-party conduct except to the extent applicable law provides otherwise.

  1. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Website is provided on an "as is" and "as available" basis.

We disclaim warranties that may lawfully be disclaimed, including implied warranties of merchantability and fitness for a particular purpose.

This disclaimer does not exclude:

Express warranties we actually make Our voluntary money-back guarantee Mandatory product warranties Statutory consumer guarantees Other rights that cannot lawfully be disclaimed

  1. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Vantage Digital Group LLC and its officers, employees, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the Website or purchase of products where such damages may lawfully be excluded.

Where liability may lawfully be limited, our aggregate contractual liability will not exceed the greater of:

The amount paid for the product or transaction giving rise to the claim; or USD $500.

These limitations do not apply to the extent prohibited by law, including where applicable to fraud, intentional misconduct, gross negligence, statutory product liability, mandatory consumer remedies, or other liability that cannot legally be excluded or limited.

  1. CUSTOMER MISUSE

To the extent permitted by law, Citrus Root is not responsible for harm caused solely by a customer's intentional misuse of a product, knowing failure to follow clear label directions, use after awareness of a relevant personal allergy, unauthorized alteration of a product, or use directly contrary to explicit safety instructions.

This provision does not eliminate liability arising from an actual product defect, misleading representation, inadequate legally required warning, negligence, or other liability that cannot legally be excluded.

  1. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Vantage Digital Group LLC against third-party claims arising directly from your unlawful misuse of the Website, infringement of a third party's rights through content you submit, unauthorized commercial resale or relabeling, or material violation of these Terms.

This indemnity does not require a consumer to indemnify Citrus Root for Citrus Root's own unlawful conduct or for liability that applicable law places on us.

  1. INFORMAL DISPUTE RESOLUTION

Before filing arbitration, either party may send the other a written notice describing the dispute and requested resolution.

The parties will attempt in good faith to resolve the dispute informally for at least 30 days.

Nothing in this provision prevents a customer from exercising a legally protected right to contact a regulator, payment provider, card issuer, or court where such right cannot lawfully be restricted.

  1. ARBITRATION AGREEMENT FOR U.S. CUSTOMERS

Please read this section carefully.

Except for claims eligible for small-claims court, claims seeking relief that cannot legally be arbitrated, or intellectual-property claims seeking emergency injunctive relief where legally permitted, disputes between a U.S. customer and Vantage Digital Group LLC arising from these Terms, purchases, subscriptions, Website use, or related marketing will be resolved through individual binding arbitration.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

Arbitration will be administered by the American Arbitration Association (AAA) under its applicable Consumer Arbitration Rules.

Arbitration may take place by telephone, videoconference, written submissions, or another reasonably accessible method permitted by the applicable rules.

Arbitration fees will be allocated according to the applicable AAA rules and applicable law.

  1. CLASS ACTION AND JURY TRIAL WAIVER

To the extent permitted by applicable law, U.S. disputes subject to arbitration must be brought on an individual basis.

The parties waive the right to a jury trial and the right to participate as a plaintiff or class member in a class, collective, consolidated, or representative arbitration or action, except where applicable law makes such a waiver unenforceable.

  1. ARBITRATION OPT-OUT

You may opt out of the arbitration agreement by emailing:

info@citrusroot.co

within 30 days after your first purchase.

Your notice should include:

Your full name Your order number or associated email address A clear statement that you wish to opt out of the arbitration agreement

Opting out of arbitration will not affect your purchase or subscription.

  1. SMALL CLAIMS

Either party may bring an eligible individual claim in small-claims court instead of arbitration where the requirements of that court are satisfied.

  1. GOVERNING LAW

For U.S. customers, these Terms are governed by the laws of the State of Wyoming and applicable federal law, without regard to conflict-of-law principles, except where another jurisdiction's mandatory consumer law applies and cannot lawfully be waived.

The Federal Arbitration Act governs the arbitration provisions.

For non-U.S. customers, mandatory consumer protections and jurisdictional rights in the customer's country of residence may apply.

  1. INTERNATIONAL CONSUMER PROTECTIONS

Nothing in these Terms deprives an international consumer of a protection or remedy that applicable law prohibits the consumer from waiving.

Where a mandatory local rule conflicts with these Terms, the mandatory rule applies to the extent of the conflict.

  1. PRIVACY

Our processing of personal information is described in our Privacy Policy.

  1. EVENTS OUTSIDE REASONABLE CONTROL

Neither party will be responsible for delay caused solely by events outside reasonable control where applicable law recognizes such relief.

This clause does not eliminate our mandatory obligations concerning refunds, shipping delays, or consumer remedies.

  1. SEVERABILITY

If any provision of these Terms is found unenforceable, it will be enforced to the maximum lawful extent or severed where appropriate.

The remaining provisions will continue in effect.

  1. NO WAIVER

Failure to enforce a provision on one occasion does not constitute a permanent waiver of that provision.

  1. ASSIGNMENT

We may assign these Terms in connection with a legitimate merger, acquisition, reorganization, financing, sale of assets, or similar business transaction.

Any assignment remains subject to applicable consumer law.

  1. ENTIRE AGREEMENT

These Terms, together with the policies incorporated into them, constitute the agreement governing your use of the Website and purchases from Citrus Root, except for additional terms expressly agreed to by you.

  1. CHANGES TO THESE TERMS

We may update these Terms prospectively from time to time.

Changes will not retroactively eliminate accrued consumer rights.

Material changes affecting existing subscriptions will be communicated where required by applicable law.

  1. CONTACT

Citrus Root Operated by Vantage Digital Group LLC

1309 Coffeen Ave, STE 19251 Sheridan, WY 82801 United States

Email: info@citrusroot.co Website: https://citrusroot.co